Return Window

30 Days

after delivery

Refund Timeline

5–10 Days

business days

Support Email

service@nexavuno.com

Order Cancellation

You may request to cancel your order before it enters the processing or fulfillment stage. If your cancellation request is approved, we will issue a full refund to your original payment method.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be available. Please contact us as soon as possible to submit your request.

Returns

Eligible products may be returned within 30 calendar days after delivery. To qualify for a return, the item must:

• Be unused and in its original condition
• Include original packaging and accessories where applicable
• Include proof of purchase or order confirmation

How to Request a Return

To request a return, please contact our customer support team and provide the following:

• Order number
• Product name
• Reason for return
• Photos or videos of the product when applicable

After reviewing your request, our team will provide return instructions.

Return Address

Please do not send returns directly to our business registration address. After your return request has been approved, our customer support team will provide the appropriate return address and detailed return instructions.

Return Shipping Costs

Refunds

After we receive and inspect the returned item, we will notify you regarding the refund decision. Approved refunds will be issued to your original payment method within 5–10 business days after the returned item has been received and inspected.

Please note that the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please take the following steps:

1. Check your bank account or payment account again
2. Contact your payment provider directly
3. Contact our customer support team for further assistance

Contact Information